At Sanatan Factory, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our eCommerce platform, use our services, or interact with us. By accessing our platform, you agree to the terms described in this policy.

1. Information We Collect

We collect the following types of information to provide a better shopping experience and improve our services:

• Personal Information: a. Name, Email, Phone Number, Shipping and Billing Address. b. Data collected through forms, cookies, and surveys.
• Non-Personal Information: a. Browsing behavior, IP Address, Location, and Demographics.

2. How We Use Your Information

We use your data to:

• Improve and personalize your shopping experience.
• Process and fulfill your orders.
• Communicate with you about promotions, updates, and marketing offers.
• Provide customer support and enhance service quality.

3. Marketing and Communications

By submitting your contact details, you agree to receive marketing communications from Sanatan Factory. However, you can always opt out by unsubscribing from our emails or contacting us directly.

4. Do We Share Your Information?

No, we do not share your personal data with any third party. Your information is solely used for internal purposes related to Sanatan Factory.

5. Data Security

We prioritize your data security by implementing the following measures:

• Encryption for data transmission.
• Secure servers and firewalls.
• Regular security audits to protect against data breaches.

6. Third-Party Services

We use third-party services such as:

• Google Analytics for website traffic tracking.
• Payment Processors for secure payment transactions.

These third parties only have access to the data necessary to perform their functions, and we ensure they are bound by strict confidentiality agreements.

7. Cookies Policy

Yes, we use cookies to improve your browsing experience and collect information about user preferences.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Your Data Protection Rights

As a user, you have the following rights:

• Access to your personal data.
• Correction of inaccurate or incomplete data.
• Deletion of your personal data (subject to legal and contractual obligations).

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding our Privacy Policy or how your information is handled, you can find our contact details on our Contact Us page.

13. Returns Policy

Returns will only be accepted within 36 hours of receiving the product. Please note that returns are chargeable at ₹80 per product.

14. Limitation of Liability

We strive to ensure your shopping experience is flawless. However, Sanatan Factory will not be held liable for any indirect or consequential damages arising from your use of the website, except as required by law. If liability is found, it will be limited to the amount paid for the product or service.

We value your trust and aim to protect your personal information with the highest level of security. Thank you for choosing Sanatan Factory!