Welcome to Sanatan Factory. By accessing or using our eCommerce platform or website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Return, Refund & Exchange Policy

• Returns: Products can only be returned if they are defective or damaged upon arrival. Returns must be requested within 36 hours of delivery.
• Return Charges: All returns will incur a charge of ₹80 per product.
• Refunds: Refunds will be processed after verifying the condition of the returned product and will be credited via the original payment method.
• Exchanges: We allow exchanges of defective products but do not accept exchanges for a change of mind.

2. Limitation of Liability

• Sanatan Factory will not be held liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the platform or its services.
• Our total liability for any claims arising from your use of the website or services will be limited to the amount you paid for the relevant product.

3. Intellectual Property

• All content, graphics, logos, images, and text on the platform are the property of Sanatan Factory and are protected by intellectual property laws. You may not reproduce or distribute any content without our explicit consent.

4. User Conduct

• You agree not to use the website for any unlawful purposes, including but not limited to posting offensive, misleading, or infringing content.
• We reserve the right to terminate or suspend your account if we find that you have violated these terms or engaged in any activity harmful to the platform or other users.

5. Privacy Policy

Your use of the website is also governed by our Privacy Policy which outlines how we collect, use, and protect your personal information. By using the platform, you consent to the terms outlined in our Privacy Policy.

6. Data Protection & Security

We implement reasonable measures to ensure the security of your data. However, we cannot guarantee absolute security. You agree to provide accurate and current information and understand that any data breaches beyond our control are not the liability of Sanatan Factory.

7. Force Majeure

Sanatan Factory will not be held responsible for any delays or failures in performance resulting from events beyond our control, including but not limited to natural disasters, strikes, and technical disruptions.

8. Modification of Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly.

9. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes arising from the use of the website will be subject to the jurisdiction of courts in India.

10. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

• Email: contact@sanatanfactory.in

By continuing to use our platform, you acknowledge that you have read and agree to the above Terms & Conditions.