Welcome to Sanatan Factory. By accessing or using our eCommerce platform or website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Introduction

These Terms and Conditions govern your use of Sanatan Factory’s website and services, including purchases, product delivery, and other transactions on the platform. By accessing our website, you agree to abide by these terms, as well as any applicable laws and regulations in India.

2. Definitions

• “We,” “Us,” “Our” refer to Sanatan Factory, the operator of this website.
• “You,” “User” refers to any individual accessing or using our website or services.
• “Platform” refers to the Sanatan Factory eCommerce website and any associated services.
• “Products” refer to all items sold on our platform, including but not limited to spiritual items, home decor, and religious accessories.

3. Eligibility

By using our platform, you confirm that you:

• Are at least 18 years of age or accessing the website under the supervision of a legal guardian.
• Have the legal authority to enter into these terms and conditions.

4. Account Registration

• To make a purchase or access certain features, you may be required to register an account.
• You are responsible for maintaining the confidentiality of your account and password.
• You agree to accept responsibility for all activities under your account.

5. Products and Pricing

• Product Descriptions: We attempt to be as accurate as possible with product descriptions. However, we do not warrant that the descriptions or other content on the website are entirely accurate or error-free.
• Pricing: All prices are in Indian Rupees (INR). We reserve the right to modify prices at any time without prior notice.
• Discounts & Promotions: Any promotional offers or discounts will be subject to terms specified in the offer and may be withdrawn at our discretion.

6. Orders & Payments

• Order Acceptance: We reserve the right to accept or reject any order at our discretion. You will receive a confirmation email upon placing your order.
• Payment: All payments must be made via the available payment gateways on the website. Payments are securely processed using third-party services.
• Cancellation Policy: Orders can be canceled within 24 hours of placing them. After 24 hours, cancellations may not be possible if the product has already been dispatched.

7. Shipping & Delivery

• Delivery Time: We strive to deliver products within the estimated delivery time mentioned during checkout. However, delays may occur due to unforeseen circumstances.
• Shipping Charges: Shipping charges will be displayed at checkout and are non-refundable in the event of a return, unless otherwise specified.
• Delivery Areas: We only deliver to addresses within India.

8. Return, Refund & Exchange Policy

• Returns: Products can only be returned if they are defective or damaged upon arrival. Returns must be requested within 36 hours of delivery.
• Return Charges: All returns will incur a charge of ₹80 per product.
• Refunds: Refunds will be processed after verifying the condition of the returned product and will be credited via the original payment method.
• Exchanges: We allow exchanges of defective products but do not accept exchanges for a change of mind.

9. Limitation of Liability

• Sanatan Factory will not be held liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the platform or its services.
• Our total liability for any claims arising from your use of the website or services will be limited to the amount you paid for the relevant product.

10. Intellectual Property

• All content, graphics, logos, images, and text on the platform are the property of Sanatan Factory and are protected by intellectual property laws. You may not reproduce or distribute any content without our explicit consent.

11. User Conduct

• You agree not to use the website for any unlawful purposes, including but not limited to posting offensive, misleading, or infringing content.
• We reserve the right to terminate or suspend your account if we find that you have violated these terms or engaged in any activity harmful to the platform or other users.

12. Privacy Policy

Your use of the website is also governed by our Privacy Policy which outlines how we collect, use, and protect your personal information. By using the platform, you consent to the terms outlined in our Privacy Policy.

13. Data Protection & Security

We implement reasonable measures to ensure the security of your data. However, we cannot guarantee absolute security. You agree to provide accurate and current information and understand that any data breaches beyond our control are not the liability of Sanatan Factory.

14. Force Majeure

Sanatan Factory will not be held responsible for any delays or failures in performance resulting from events beyond our control, including but not limited to natural disasters, strikes, and technical disruptions.

15. Modification of Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly.

16. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes arising from the use of the website will be subject to the jurisdiction of courts in India.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

• Email: contact@sanatanfactory.in

By continuing to use our platform, you acknowledge that you have read and agree to the above Terms & Conditions.